Category: Uncategorized

  • The Digital Markets, Competition and Consumers Act 2024

    The Digital Markets, Competition and Consumers Act (DMCC Act) aims to regulate competition in digital markets, enhance consumer rights, and provide the Competition and Markets Authority (CMA) with new enforcement powers.


    Overview of the DMCC Act
    The Digital Markets, Competition and Consumers Act 2024 was enacted to address the unique challenges posed by digital markets, where a small number of companies hold significant market power. The act aims to promote competition, protect consumers, and ensure fair trading practices in the digital economy.


    Key Provisions
    Regulation of Digital Markets:
    The act empowers the CMA to designate certain undertakings as having strategic market status. This designation allows the CMA to impose specific conduct requirements on these companies to promote competition and prevent anti-competitive practices.


    Consumer Protection: The DMCC Act enhances consumer rights by addressing unfair commercial practices, including misleading advertising and fake reviews. It imposes duties on businesses to ensure transparency and fairness in their dealings with consumers.


    Enforcement Powers: The CMA has been granted significant new enforcement tools, including the ability to impose monetary penalties of up to 10% of global turnover for non-compliance. This includes streamlined settlement options and new offenses for failing to provide essential information in marketing practices.


    Impact on Businesses: The act applies not only to direct sellers but also to online platforms and any parties involved in promoting or supplying products to consumers. Businesses must ensure compliance with the new regulations, even if they do not sell directly to end users.


    Implications for Consumers and Businesses
    The DMCC Act is expected to foster a more competitive digital marketplace, benefiting consumers through improved choices and protections. For businesses, it necessitates a thorough understanding of the new regulations and compliance requirements to avoid penalties and ensure fair trading practices.

    In summary, the DMCC Act represents a significant step towards regulating digital markets and enhancing consumer rights in the UK, reflecting the government’s commitment to addressing the challenges posed by the digital economy. For more detailed information, you can refer to the official legislation here.
    Legislation.gov.uk

  • Consumer Protection from Unfair Trading Regulations 2008 (CPRs)

    The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) were largely reinstated in the Digital Markets, Competition and Consumers Act (DMCC Act) from 6 April 2025. The CPRs will apply to unfair commercial practices that took place before this date.

    These protection from unfair trading provisions address:

    A general ban on unfair commercial practices
    A ban on misleading and aggressive practices, which are assessed in light of the effect they have, or are likely to have, on the average consumer
    A ban on omitting material information from an ‘invitation to purchase’ (including drip pricing)
    A ‘blacklist’ of commercial practices which will always be unfair and so are banned outright. There are 32 banned practices under the DMCC Act, and one new banned practice is fake reviews.

    https://www.which.co.uk/consumer-rights/regulation/consumer-protection-from-unfair-trading-regulations-2008-asO0C3p6VZQR

    https://www.legislation.gov.uk/uksi/2008/1277/contents

  • LEAN MANUFACTURING

    What is LEAN?

    Lean manufacturing is a methodology for maximizing customer value while minimizing waste in production. In practice, it means streamlining processes to only use the necessary resources and eliminate activities that don’t add value.

    USES and ORIGINS OF LEAN Manufacturing

    Lean’s origins trace back to the Toyota Production System (TPS) developed in Japan after WWII. Faced with resource shortages in the 1950s, Toyota engineers Taiichi Ohno and Eiji Toyoda pioneered a discipline of eliminating waste and continuously improving processes to do more with less. TPS introduced practices like just-in-time production and jidoka (built-in quality) which formed the foundation of Lean manufacturing.

    Productivity + Quality + Costs = Profitability

    PHILOSOPHY

    One of Lean Manufacturing’s foundations is Kaizen, which means continuous improvement. Kaizen is a management philosophy that involves the entire organization in improving processes, products, and services. It focuses on waste elimination and increasing value for the customer.

    Toyota 1950- Henry Ford started first

    1990s- the rest of the world followed

    Eight Types of Wastes

    • inventory
    • transportation
    • overproduction
    • overprocessing
    • underutilised people
    • scraps
    • efforts
    • movement

    LEAN Principles

    These five principles – Value, Value Stream, Flow, Pull, and Continuous Improvement – provide a high-level guide to implementing Lean. Next, we’ll dig into some specific tools and concepts (the “Lean toolbox”) that support these principles day-to-day.

    • value
    • value stream
    • flow
    • pull
    • perfection

    Benefits of LEAN

    • Increased efficiency: Streamlining processes to eliminate waste and improve productivity. 
    • Reduced costs: Lowering operational costs by minimizing waste and optimizing resources.
    • Improved product quality: Enhancing the quality of products through continuous improvement practices. 
    • Higher customer satisfaction: Delivering better value to customers by focusing on their needs and reducing lead times. 
    • Enhanced team engagement: Fostering a culture of continuous improvement and collaboration among team members.These benefits contribute to a more agile and responsive organization.

    Morale and Motivation improves

    PDCA Improvement Cycle (Deming)

    It’s often helpful to follow a structured model like PDCA (Plan-Do-Check-Act) for each change: plan the improvement, do it (on a small scale), check results, and act to standardize if successful. At this stage, you may be running multiple Lean projects in parallel (under the coordination of your Lean team).

    Flow Process Analysis

    The American Society of Mechanical Engineers Symbols- deploying flow process analysis

    Lean Manufacturing: Principles, Tools, Case Studies (2025 Guide)

    Understanding Lean Manufacturing | KAIZEN Article

  • Hydrocephalus Week!

    Memory, processing speed, concentration, planning and organising – these are just some of the things our ‘Hydrocephalus and Learning’ leaflet for children and young people with Hydrocephalus can help with and has tips and ideas to support them at school or learning.

    Whether you’re living with or caring for someone with hydrocephalus, you’ll love our easy to use resource hub with our most popular information on a range of topics Shine members have told us are the most important.

    Visit our Hydrocephalus Resource Hub to view and download useful resources we have added as part of Hydrocephalus Awareness Week.

    https://ow.ly/6wcQ50QM72A

    Hydrocephalus Awareness Week is sponsored by Codman.

    #LivingWithHydrocephalus

  • Secret Ways to use LinkedIn

    I am now a Willpower Trainer under the Willpower Consultation. Willpower Consultation is a global merging of world-class corporate trainers, social media pioneers, and business development experts. Willpower Consultation has a global network of corporate trainers, online lead generators and business consultants. The course trainer, influencer and consultant, Will ‘Willpower’ Harris, opened 11 orphanages in India during pandemic (2020).

    200 Willpower trainers, holds a $500 training course. This course teaches you how to use LinkedIn for Social Selling instead of Social Networking.

    Social Sales vs Social Networking

    Check Social Selling Index by using the Social Index online.

    The Social Index is a unique online platform that provides a consent driven, timebound, infographic report to allow individuals to understand the value of their reputation and for employers to help their talent navigate the emerging challenges of online and offline reputation management as part of positively amplifying their company brand.

    Leads+ Prospects + Customers= Money

    3 Ways to get Sales on LinkedIn

    -Be Known

    -Be Relevant

    -Be Social

    However Social Networking on LinkedIn is different. LinkedIn is the most popular social networking sites when it comes to online “business networking”. It is a platform that allows business people and professionals all over the world, regardless of their industry, to connect with other professionals. https://www.linkedin.com/pulse/linkedin-social-networking-site-business-people-mutalemwa/.


    Ask for Recommendations- Invite to Prospect

    Be Smart!

    Be Interesting!

    Be Valuable!

    That is the difference between Social Sales and Social Networking.

    I’ve grown personally and professionally!

    http://www.willpowerharris.com


  • Equality Impact Assessment

    Equality Together Bradford is getting involved with this initiative. Sarah Champion is the MP responsible for this. 86% of the cost of Tory tax and benefit changes fall on women’s shoulders.

    She spoke in Parliament about why the Treasury must honour their public sector duty and carry out equality impact assessments on their policies, just as Labour has committed to. https://www.sarahchampionmp.com/news/2018/1/11/sarah-champion-calls-for-equality-impact-assessments

    https://fb.watch/dMS2YSs46P/

  • Mental Resilience: Zoom Etiquette- Maximising its use as a tool!

    It’s a video world these days, and we have been thrust into it, with very little preparation. What was previously the domain of Hollywood, celebrities and politicians is now commonplace for all of us at work and play. Here are a few tips for becoming a video conferencing star or at least avoiding some of the common mistakes.

    Family Cyber Clinic is a YouTube channel to help parents enhance their skills so that they are up to speed with the rest of the world and the younger generation.

    It is by a Cyber Security Expert; Lawrence Idem, a Pastor who loves God and married with three children/daughters, that hosted the Zoom meeting. He also uses Skype and Microsoft Teams. However Skype has been more popular pre-pandemic.

    Etiquette

    • Know when your microphone is muted and when it’s not. Even when you’re not speaking an open (not muted) microphone injects noise into the sound track. Mute when you are not talking!

    • Try not to interrupt or talk over someone else. The result is often unintelligible.

    It’s all about effective communication! With a little bit of planning and attention, the results will be

    immediate, and your techniques will become second nature.

    Looking Good on Web Cams

    Furthermore, avoid Backlight – An open window behind you, with daylight streaming in, and

    insufficient light on your face will create a dark silhouette that obscures your face.

    Actually, any overly bright background can cause this problem.

    Solutions:

    • Close the curtains, shade or move the Computer/Webcam to a new location.

    • Add some front lighting such as a lamp or general room lighting.

    • Use that problem window by facing toward it.

    • The screen of a Laptop or Tablet will actually light up your face, but the screen contents may be

    colours, and be changing constantly.

    Takeaways:

    • Avoid bright lighting behind you

    • Soft (diffused) light is better than hard, focused beams of light

    • Bright ambient light is good, but Fluorescent lighting is often unflattering for humans. Warm

    lighting is best.

    Frame Yourself Correctly

    Video Conferencing is normally about people’s faces. Correct framing will maximize expressive delivery of what you have to say and minimize distractions.

    Adjust the camera (if it can be done) or move physically closer to produce a chest to hair closeup. Unless of course a wider or specialized shot is specifically required. Do not leave too much headroom and centre yourself in the frame.

    The Eyes Have It!

    “The eyes are the mirror to the soul” and eye contact is critical to engagement with your audience. To achieve that in video conferencing set up your web cam/yourself so that you can speak to it the same way you would address a person in front of you.

    Imagine the web cam is a face. Then use direct eye contact as much as you can.

    Background Replacement

    Most modern video conference offer the ability to replace your background with a picture or even a video, without a traditional “Green Screen”. This allows you to present yourself in any environment that you have a photo of, and additionally avoids revealing the state of your housekeeping. If you use a virtual background, use a green screen.

    • Tip – Avoid waving your hands around to avoid distracting video artifacts.

    • Tip – Slow movements track well and fast movement increase bandwidth requirements.

    • Tip – Light yourself properly.

    • Tip – Do not use wardrobe colours that blend into your environment. The A. I. gets fooled and does not do a clean cut-out.

    Clothing

    • Avoid intense colours and in particular, avoid bright red or hot pink. These colours can blur and bleed with some cameras.

    • Fine grained patterns, complex prints and fine horizontal lines can also cause problems in some

    situations.

    • Always wear pants in case you have to stand up!

    Sounding Good in a Video Conference

    Generally, web conference sound leaves much to be desired. Hears a few tips for sounding good.

    Choose the Best Location

    • Avoid environments that are noisy – close your eyes and really listen.

    • Shiny smooth walls, ceilings and floors often make your voice sound “hollow” because of echoes and “boomy” resonances.

    • Control interruptions – silence your cell phones and let the people around you know you are “ON AIR”.

    Microphone Technique

    • Know where the microphone is located if it is embedded in your Computer/Laptop/Tablet/Phone.

    • Staying physically close to the microphone is good. Too far away sounds faint, hollow and noisy.

    • Speak clearly, articulate, and don’t turn away from the microphone.

    • Maintain a good volume – Don’t shout and don’t whisper.

    • Consider using a headphone/microphone combination.

    Why Zoom?

    Zoom is now more popular because of the pandemic and Microsoft teams is enterprise/business bound. He stated that virtual meetings/events are an immersion of the real thing/scenarios which cuts down on actual time that was supposed to be spent. As such social interaction requires respect, etiquette, manners, undivided attention, mental resilience, and concentration.

    However, over 80% of people who attend Zoom meetings, don’t come on camera and this not fair on the host because Zoom meetings lay down ground rules. If you don’t follow ground rules, you tell the host you don’t care about them. Zoom fatigue is a thing. We don’t like the format of the meeting hence we’re tired.

    Therefore, he stated that we need mental resilience. Preparation is key. Be presentable. For example, if you don’t want to be recorded you leave the meeting. Imagine going to a party and leaving your head behind?

    Choose a good background so we can see you. It’s disrespectful when you eat, drink and don’t look presentable on a Zoom meeting. Give undivided attention. Don’t fall asleep. Try not to multitask. When you multitask, you’re not giving your undivided attention.

    If you’re not prepared to speak, don’t attend the meeting. It creates a bad host-guest relationship.

    If you want to sound your best use a speaker phone, especially if you’re using your phone instead of your laptop. Get close to your microphone if you’re using a laptop.

    Update tools you use to deliver meetings. If you host a Zoom meeting, don’t do it without a waiting room, breakout room or password. This will prevent lateness.

    Don’t put meeting ID or password on a flyer. Zoom bombers can ambush the meeting and disturb it. The wrong people may attend your meeting. The host will be upset by uninvited guests crashing the meeting. Zoom etiquette demands that you show your screen. Don’t wear your pyjamas to a Zoom meeting, even if it’s at night.

    If you don’t follow these rules, it will impact interviews and business meetings. You must prepare. Bad habits become bad behaviour!

    However, in-person meetings are different. You wouldn’t multitask if you are in person.

    Virtual events can never replace in person events!

  • Statistics on Hate Crime in Bradford District

    Bradford Hate Crime Alliance is working on identifying key priorities for a revised Hate Crime Strategy.

    Hate is learned behaviour.

    A Hate Crime is defined as:

    ‘Any criminal offence which is perceived by the victim or any other person, to be motivated by hostility or prejudice based on a person’s race or perceived race; religion or perceived religion; sexual orientation or perceived sexual orientation; disability or perceived disability and any crime motivated by hostility or prejudice against a person who is transgender or perceived to be transgender.’

    However, Equality Together Bradford knows that there is a lack of understanding and under-reporting across all hate crime. We also know that there a particular barriers to understanding disability hate crime.

    Disability:
    A victim of any crime will have psychological and mental health impact.
    “…the more someone feels targeted by racist actions and behaviours, the greater the damage to their mental health. This includes increased likelihood to develop chronic depression, anxiety and psychological distress.”

    “Citizens who experience hate crime and incidents can suffer stress, anger and distress for longer than a crime that is not related to their characteristics.
    Survivors are likely to feel more vulnerable after the experience and see the world as more dangerous, unpredictable and hostile.”

    Equality Together Bradford has organised a focus group to take place where disabled people can have their say on what the new Hate Crime Strategy should prioritise.

    The focus group will aim to understand:

    • People’s experience of abuse and harassment (this could be verbal, physical or emotional)
    • If it was reported and who it was reported to
    • What was the support/response people got
    • Reasons for not reporting
    • What would help to make people feel more confident about reporting
    • How we can make people feel more safe
    • Ideas to reduce hate crime in the district
    • Ideas to make our communities get on better together
    • Challenges to reducing hate crime and how to overcome them
    • Priorities for a new Hate Crime Strategy

    For more information about having your say on Hate Crimes in Bradford, log on to- https://bradfordhatecrimealliance.com/.