The View from Where I Sit

Tag: race

  • The Center for Race and Disability Justice

    The Center for Race and Disability Justice is promoting justice for people of color, people with disabilities, and individuals at the intersection of race and disability. The intersection of race and disability highlights the unique challenges faced by individuals who belong to both marginalized groups, necessitating an intersectional approach to address systemic barriers and discrimination.


    Understanding Intersectionality
    Intersectionality, a term coined by Kimberlé Crenshaw, refers to how various social identities, such as race and disability, intersect and create unique experiences of discrimination and marginalization. Individuals who belong to multiple marginalized groups often face compounded challenges that are not fully understood when considering each identity in isolation.


    Unique Challenges Faced
    Health Disparities: People with disabilities who are also racial or ethnic minorities often experience significant health disparities. They may face barriers to accessing healthcare, resulting in poorer health outcomes compared to their peers. The lack of data on these intersections contributes to ongoing disparities in health services and outcomes.

    Employment Discrimination: Employment opportunities are significantly affected by the intersection of race and disability. Studies show that racial minorities with disabilities encounter greater challenges in securing jobs, often receiving fewer callbacks and job offers compared to their white counterparts without disabilities. This systemic discrimination limits their economic opportunities and social inclusion.

    Social Marginalization: Individuals at this intersection often experience “triple jeopardy,” facing discrimination based on race, disability, and gender. For example, disabled Black women may encounter unique barriers that are not addressed by policies focusing solely on race or disability.


    Access to Services: Many disabled individuals from racial minority backgrounds report a lack of access to services that meet their specific needs. This can include inadequate support in educational settings, healthcare, and community resources.

    The Need for an Intersectional Approach
    Addressing the intersection of race and disability requires a comprehensive understanding of how these identities interact. Policies and advocacy efforts must consider the unique experiences of individuals who belong to both groups to effectively combat discrimination and promote equity. This includes fostering inclusive environments in workplaces, healthcare, and educational institutions, as well as ensuring that the voices of those affected are prioritized in decision-making processes.

    In conclusion, recognizing and addressing the intersection of race and disability is crucial for creating equitable systems that support all individuals, particularly those who face multiple layers of marginalization. By adopting an intersectional lens, we can better understand and respond to the complex challenges faced by these communities.

    https://www.crdjustice.org/

  • The Equality Act 2010 in Customer Service

    Under the Equality Act 2010, customer service providers must treat all individuals equally and fairly, avoiding discrimination, harassment, and victimisation based on protected characteristics.


    Protected Characteristics
    The Equality Act identifies nine protected characteristics that cannot be used as a basis for unfair treatment in services:

    • Age
    • Disability
    • Gender reassignment
    • Marriage and civil partnership
    • Pregnancy and maternity
    • Race
    • Religion or belief
    • Sex, and sexual orientation

    Service providers must ensure that customers are not discriminated against due to these characteristics, either directly or indirectly.


    Types of Discrimination in Customer Service
    Direct discrimination: Treating someone less favourably specifically because of a protected characteristic. Examples include refusing to serve a person due to their ethnicity or sexual orientation.
    Indirect discrimination: Applying a neutral rule or policy that disproportionately disadvantages people with a protected characteristic, unless the rule can be objectively justified. For example, a “no head coverings” policy may indirectly discriminate against customers who wear religious attire.
    Harassment: Any unwanted conduct related to a protected characteristic that violates dignity or creates a hostile, degrading, or offensive environment.

    Victimisation: Unfair treatment of someone because they made a complaint about discrimination or supported another person’s complaint.

    Reasonable Adjustments for Accessibility
    Service providers have a duty to make reasonable adjustments for disabled customers to ensure they can access services equally. This includes measures such as ramps, alternative formats for written information (Braille or large font), assistive technology, and staff training to accommodate different needs.
    The duty is proactive; providers must anticipate barriers and not wait for requests to be made.


    Practical Implementation in Customer Service
    Inclusive culture: Train staff to respect diversity, listen actively, and respond sensitively to customer needs.
    Policy development: Implement equality, diversity, and inclusion (EDI) policies that guide recruitment, service delivery, and day-to-day operations.
    Communication: Use inclusive language, provide alternative communication methods for customers with language barriers, and accommodate cultural or religious practices.
    Positive engagement: Regularly review services to identify potential barriers and improve inclusiveness, potentially conducting Equality Impact Assessments for public or large-scale service projects.


    Legal Scope and Exceptions
    While the Act prohibits unjust discrimination, some exceptions exist, including age-based concessions, health and safety requirements, financial services risk assessments, and single-sex or regulated services where necessary. Any differential treatment must be objectively justified or in line with permitted exceptions.


    Benefits of Compliance
    Complying with the Equality Act enhances the organisation’s reputation, fosters customer loyalty, and demonstrates respect for diverse customer needs. Inclusive practices also attract top talent and ensure fair, equitable service delivery.
    In summary, customer service under the Equality Act 2010 requires fairness, respect, and proactive accommodation of diversity, encompassing all nine protected characteristics, preventing discrimination, harassment, or victimisation, and ensuring accessibility for disabled individuals.


    Legislation.gov.uk

  • “Sammy Sets the Record Straight”

    “Sammy Sets the Record Straight”

    Sammy is Awesome.

    He may not have the use of his legs, but he can do amazing things.

    Sammy is Strong.

    Sammy is Fast.

    Sammy is Awesome.

    What is so Awesome about Sammy?

    Well, Sammy is a short, black, 5 year old boy Para-superhero.

    He had a ready smile that would light up any room.

    When he giggled, it was contagious and you couldn’t help but giggle with him, even if you didn’t know what he was giggling about!

    One thing everyone knew about Sammy, you couldn’t be around him for too long before, you too, had a smile on your face. That is just how he was, “Smiling little Sammy”.

    Super Sammy loved to have fun and explore, just like any other 5 year old. He loved to laugh and when he was in the company of people he loved, you would hear shrieks of laughter and when curiosity got the better of you, you would find that Sammy was smack bang in the centre of it all.

    It was during one such family occasion with his two friends Jamar and Johnny, when everyone was laughing and having fun, that Sammy made an amazing discovery. He realised that he had something that was a bit out of the ordinary. Nobody had told him about his self-discovery, and he kept it a secret.

    Sammy loved to be of help to others, but not only that, he found himself dreaming about helping others. He dreamt he had an extra special ability to help others, but never imagined, for one moment, that it was a power that was to be used in reality.

    This dream happened regularly and would often occur just before he awoke from his sleep. He would dream that he was helping people who were in need in different types of ways.

    In his dream, Sammy was doing all sorts of things that he was unable to do in real life. Sammy was in a wheelchair and had little use of his legs but, in this dream, his legs were not bound. He was not in a wheelchair. There was nothing he couldn’t do. The disability became invisible. He would think about these dreams often, wondering what they meant, as they happened a lot.

    In this dream, he had been given super powers. These super powers aren’t genetic or hereditary. They help him to fight off bullies. He could also fly in his dreams, which meant that he has the ability to rise above his problems in reality.

    As a disabled superhero, Sammy has grown to dislike bullying. He also doesn’t like the drama that comes with it. As a victim, he has been called all sorts of names like, ‘chocolate-cripple’.

    ‘See me first, not my wheelchair,’ he cried.

    He even has advocates and tactics to help him overcome them. These advocates include Johnny, who has been teased because of his race, and Jamar has been bullied because of his hair. They eventually formed an anti-bullying gang alongside Sammy. He also wears blue to help ‘stand against’ bullying, in support of anti-bullying day.

    Johnny and Jamar, helped Sammy come up with five solutions to overcome bullying. Johnny and Jamar were Sammy’s sidekicks.

    These tactics include speaking to a caring teacher, trusted adult, parent, calling a helpline or get a personal emergency alarm. Johnny and Jamar teach Sammy that bullies are not born bullies. Bullying is learned behaviour.

    So Sammy tried to get to know his bullies and understand why they behave the way they do. Once the bullies realised the error of their ways, Sammy and the bullies worked together to remove the negativity.

    Johnny and Jamar also taught Sammy what to do if conflict doesn’t stop.

    Conflict 101

    • Have the right attitude.
    • Speak up for yourself.
    • Be direct- Don’t let people boss you around.
    • Pick your fights.

    Even today, Sammy continues to use the superpowers from his dreams and uses them in reality to help others.